Refund Policy
At Bill Dekho, we aim to provide seamless and secure financial transactions. However, we understand that there may be occasions when a refund is required. Our Refund Policy explains the terms and conditions under which refunds are processed to ensure transparency and clarity.
Eligibility for Refunds
Refunds are applicable in the following situations:
- Failed Transactions: If a transaction fails due to technical errors, and the amount is debited from your account.
- Duplicate Transactions: If a payment is processed multiple times for the same service.
- Unauthorized Transactions: If a transaction is proven to be unauthorized or fraudulent.
Refund Request Process
- Contact Support
Reach out to our customer support team via email at support@billdekho.online or through the app’s help section. Provide the necessary details such as transaction ID, date, amount, and the reason for your refund request. - Verification
Our team will review and verify your request. This may involve validating the transaction details with the relevant payment partner or service provider. - Processing Time
Once verified, eligible refunds will be processed within 15-20 working days. However, delays may occur in certain cases due to bank or payment gateway processing times.
Non-Refundable Cases
Refunds will not be applicable in the following scenarios:
- Transactions completed successfully, where the service/product has been availed.
- Errors due to incorrect details entered by the user (e.g., wrong account number or bill details).
- Requests made more than 30 days after the transaction date.
Refund Method
Refunds will be credited back to the original payment method used during the transaction, whether it’s your bank account or card.
Need Help?
For any questions or assistance regarding refunds, please contact us:
Email: support@billdekho.online
We’re here to ensure your experience with Bill Dekho remains smooth, secure, and reliable.